privacy statement - terms and conditions
Privacy Statement
this privacy statement describes the use Hostel on the Way limited makes of information relating to users of this site. references to "you" or "your" means the user of this website. this privacy statement forms part of the company's website terms and conditions.
this privacy statement relates to information which identifies particular individual users. additional terms and conditions regarding the collection and use of information may also be provided to guests staying in our hostels.
what information is collected?
the company collects information relating to website users in various ways including directly from the user and by using technical means such as cookies.
user-supplied information: when you register with us, the company may ask you for your name, e-mail address, and other similar information. any information supplied by the user is supplied voluntarily unless otherwise stated. if you do not want us to hold information about you, please do not supply it to us.
other information (cookies): information is also gathered electronically using technical means. for example, when a user visits the site, information is gathered identifying the user's internet protocol (ip) address and the time of the visit.
in order to help you access and use the site as efficiently as possible, the company may use cookies to store and record your use of the site. cookies are technical files that are sent to your browser and stored on your computer. use of cookies is standard in many web sites. most browsers are initially set up to accept cookies. you can reset your browser settings either to notify you when you receive a cookie, or to refuse to accept cookies. you should understand that certain areas of the site may not function properly if you set your browser to not accept cookies or if you reject a cookie.
how and when information is used:
the company and its affiliates may use information described in different ways, for example:
• to market to users and/or permit third parties to do so (unless the user has objected to this) - such marketing may be via post, email, sms, telephone and other electronic means. please contact the contact address below if you do not wish to receive marketing materials;
• to provide services that users have requested;
• for system administration and to monitor website use; and
• otherwise as reasonably required to operate our business or as required by law.
how the company protects user information:
the company endeavours to protect users' information in accordance with applicable law, but the company cannot ensure the security of any information a user transmits to the company. users transmit such information at their own risk.
who has access to the information:
the company may disclose personal information for the above purposes. the company will share user information with its affiliates and third parties business parties and service suppliers for the above purposes. this will involved transferring user information worldwide, including to countries without data protection laws.
how to correct inaccuracies:
users can request access to or correction of information held by the company relating to them by contacting the company at the following address: hostelontheway.com
applicable law:
this site is created and controlled by the company and subject to the laws of bulgarian and subject to the jurisdiction of the bulgarian court. the company reserves the right to make changes to the site and this privacy statement from time to time.
by using the site or supplying information to us, you agree to the use of information relating to you (including international transfer) as described in this privacy statement.
Terms & Conditions
General
The terms and conditions detailed below apply to all online bookings at www.hostelontheway.com and all bookings made directly with Reservations and indirectly through our affiliates.
• All rates offered on this website include VAT and are correct at the time they are first advertised.
• Prices advertised are per room per night and include VAT. A "base breakfast box" is available but not included.
• All the information provided by clients is their responsibility and should be correct at the time of submission, in particular the e-mail address. our hostel cannot be held responsible for missing or delayed emails. You warrant that you are at least 18 years old and possess the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement.
• All the credit or debit card information provided by clients is their responsibility and should be correct at the time of submission. We cannot be held responsible for any reservation cancelled or rejected due to incorrect or invalid details. The credit or debit card will be used to guarantee the booking subject to the cancellation policy detailed below.
• Any changes to the details supplied should be forwarded as soon as possible, either by e-mail or by using your username and password on the relevant section of our website.
• Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation number.
• For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay. Such charges will be payable by you upon check-out. In the event that you fail to pay any such incidental charges, it is a condition of your contract with Hostel on the Way in Sofia that you irrevocably authorise our hostel in Sofia to debit your credit or debit card for the amount of any shortfall.
• Reservations will be deemed complete and effectively communicated to you for all purposes at the time we send the confirmation to the email address you provide in your reservation form, whether or not you receive it. Therefore clients are advised to make sure that the e-mail address is correct. Please ensure you contact us as soon as possible if you do not receive your confirmation as you would remain liable for any non-arrivals, amendment or cancellation charges whether or not you receive your confirmation.
• We are unable to stop you from making more than one booking for the same time of travel at the same or different properties, and in that case no refund will be given.
• We require clients to double check all confirmations. It is the client's responsibility to ensure that all details are correct and the confirmation is consistent with the client requirements.
Payment
• A pre-authorisation fee will be required at the point of guests checking in to cover any extras or incidentals above the total amount payable for the duration of your stay.
• Your booking will be guaranteed against a credit or debit card, subject to the cancellation policy detailed below. You will be asked for a pre-authorisation for your accommodation when you check in. If you wish to check out before your reserved date of departure, please notify us as soon as possible. Providing you have informed the hostel before 11 am on the day prior to your new date of departure, the unused accommodation charges will be refunded to the same payment card used on check in. If payment was made by cash, cheque or by other means, then a cheque for the balance due will be forwarded to you by post within 14 days of your departure. If you do not notify the hostel before 11 am on the day prior to departure then one night accommodation charge will be retained as a late cancellation fee, and any remaining nights will be refunded as above.
Guests with disabilities
• Our hostel offers modified facilities for guests with disabilities. We offer assisted access to the hostel and level access to bedrooms and bathrooms. Guests with restricted mobility or other particular requirements should inform our hostel in Sofia in advance. Please call the hostel in Sofia direct for details.
Dogs
• With the exception of working dogs for people with disabilities, our hostel does not accept pets.
Car Parking
• We do not provide car parking facilities. please see 'fast facts' on the hostels website.
Checking In and Out
• Rooms are available from 14.00 hrs on the day of arrival. Rooms must be vacated by 11:00 hrs on the day of departure.
Smoking Policy
• Our hostel in Sofia is a non smoking hostel. We reserves the right to charge a guest who is found to be smoking in a room or public area for the additional cleaning charges that the hostel will incur. should a guest continue to smoke in a room or public area, Hostel on the Way in Sofia reserves the right to have the guest removed from the hostel.
Cancellation, No-shows and Changes Policy
As we are such a small hostel, it is only fair to others that we make a charge if you are unable to stay and don't let us know in advance. It helps keep the prices down, too, for everyone!
Should you wish to make any changes to your confirmed booking, please note the following terms and conditions:
• Reservations made may be modified or cancelled without penalty up to 2pm 2 days prior to the day of your arrival (2pm Sofia time).
• Reservations made later than 2pm 2 days prior to the day of your arrival may not be modified or cancelled without a charge being made to the debit or credit card used to guarantee your reservation.
• If you fail to cancel and do not show up, you will be charged 1 nights accommodation if your booking was for 1, 2 or 3 nights and you will be charged for 2 nights accommodation if your booking was for 4 nights or more.
• For the avoidance of doubt, if your date of arrival is on the 4th of the month, for example, the last date which you can cancel without penalty is the 1st of the month, Sofia time (GMT). Bookings cancelled, in this example, on the 2nd or 3rd of the month will be charged to the credit or debit used to guarantee your reservation.
• Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation or cancellation reference number. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation or cancellation reference number within 24 hours of your initial request please ensure you contact us without delay.
If you make the booking via a 3rd party site (i.e a booking agency or affiliate site) you must cancel through them.
Changes, book-outs and Cancellations By Us
• Occasionally, we have to make changes to and correct errors in our publications and other details both before and after bookings have been confirmed and cancel confirmed bookings, and we reserve the right to do so.
• Occasionally, we have to make a "significant change". "Significant changes" include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are a guest, a change of accommodation area for the whole or a major part of the time you are a guest. If we have to make a significant change or cancelation, we will advise you as soon as possible. If there is time to do so before your arrival, we will offer you the choice of the following options:- 1. (for significant changes) accepting the changed arrangements or 2. purchasing an alternative stay from us, of a similar standard to that originally booked if available. 3. cancelling or accepting the cancellation in which case you will not be charged by us.
• No liability can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time)
• Hostel on the Way in Sofia reserves the right to book you into another hostel of a similar category, should the service or accommodation you require not be available due to unforeseen circumstances.
• In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned choices. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Other
• We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: 1.The fault of the person(s) affected or any member(s) of their party or 2. The fault of a third party not connected with the provision of your stay which we could not have predicted or avoided or 3. An event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care. 4.The fault of anyone who is not carrying out work for us (generally or in particular) at the time.
• In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not inform us of when you made your booking or where any problems you suffer did not result from any breach of our contract or other fault of ourselves.
• In the event of an insurance claim you must provide us and our insurers with any assistance we may reasonably require. You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
Surveillance
• In the public areas of our hostel CCTV is in operation and hard disk recordings may be made. This activity is carried out for the security of all its guests and staff.
Complaints or Comments
• Any complaint or comment regarding a stay at our hostel should be made in the first instance to the hostel's duty manager at the time of your stay so that it can be resolved at the time. Any verbal notification must be put in writing and given to the Duty Manager as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. If you remain dissatisfied, however, you must write to the General Manager within 7 days of the end of the stay you have purchased from us giving your booking reference and full details of your complaint. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Guests' responsibilities
• When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to reception. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
• We expect all guests to have consideration for others. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the stay of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
• Hostel on the Way Sofia may subsequently charge for items which are damaged or go missing during your stay.